Southwest Airlines STL Terminal Services, Check-In, and Amenities

Southwest Airlines operates exclusively from Terminal 2 at St. Louis Lambert International Airport, offering passengers a smooth, organized, and comfortable airport experience. Whether you're a frequent traveler or flying for the first time, understanding the services, layout, and facilities of Terminal 2 will help you plan a hassle-free journey. 

Terminal 2 – Dedicated Home of Southwest Airlines

Terminal 2 at STL is the exclusive terminal for Southwest Airlines, which means the entire facility is optimized to meet the needs of Southwest passengers. Located on the east side of St. Louis Lambert Airport, Terminal 2 is designed for efficiency, with streamlined processes and clear signage to make navigation easy.

Check-In and Ticketing Services

Upon arrival at Terminal 2, passengers will find a modern and easy-to-navigate check-in area. Southwest Airlines offers multiple check-in options, including:

• Full-service counters
  
  

• Self-service kiosks
  
  

• Online and mobile check-in
  
  

Passengers can check bags, print boarding passes, and choose or confirm seats within minutes. For those using mobile check-in, going straight to the security checkpoint with only carry-on baggage saves valuable time.

Curbside check-in may also be available for added convenience, especially for travelers with large luggage or families needing assistance.

Baggage Services at Southwest Airlines STL Terminal

Southwest Airlines stands out with its two free checked bags policy, a major benefit for cost-conscious travelers. After check-in, baggage drop is located just a few steps away. Staff are available to help with oversized luggage or special items.

On arrival, passengers can claim checked baggage at Terminal 2’s lower level, where clearly marked carousels ensure easy and efficient pick-up. If baggage is delayed or lost, the Southwest baggage service office is located nearby to provide support and assistance.

Security Screening and Boarding Process

Terminal 2 features efficient TSA security checkpoints, including designated lanes for TSA PreCheck passengers. Lines typically move quickly, especially during non-peak travel hours. Once past security, travelers enter a secure concourse leading directly to all Southwest departure gates.

Dining and Shopping Options

Inside the Southwest Airlines STL Terminal, travelers have access to a variety of food and shopping choices:

Dining:

• Chili’s – sit-down meals and bar service
  
  

• The Great American Bagel – breakfast and snack options
  
  

• Starbucks – coffee, beverages, and light bites
  
  

• Grab-and-go kiosks – perfect for quick snacks before boarding
  
  

Shopping:

• Hudson News – magazines, books, and travel essentials
  
  

• Tech on the Go – electronics and accessories
  
  

• Local souvenir shops – STL-themed gifts and apparel
  
  

These amenities make Terminal 2 both practical and pleasant, even during longer layovers.

Wi-Fi, Charging Stations, and Other Services

Free Wi-Fi is available throughout Terminal 2, allowing travelers to work, browse, or stream while waiting for their flight. Charging stations are conveniently placed near seating areas and gates, so keeping your devices powered is simple.

Other available services include:

• Clean restrooms and family bathrooms
  
  

• Ample seating in waiting areas
  
  

• Flight information screens with real-time updates
  
  

• Customer service desks for assistance
  
  

Ground Transportation and Parking

Once you arrive at or depart from Southwest Airlines STL Terminal, a range of ground transportation options are easily accessible just outside Terminal 2:

• Uber and Lyft pick-up zones
  
  

• Rental car center shuttles
  
  

• MetroLink light rail and MetroBus services
  
  

• Hotel shuttles
  
  

• Short-term and long-term parking garages
  
  

Travelers can conveniently choose transportation based on time, budget, or accessibility needs. The layout ensures that walking distances are minimal, even with luggage in tow.

Accessibility and Special Needs Services

The Southwest Airlines STL Terminal is fully ADA-compliant, offering services and facilities to assist travelers with disabilities or reduced mobility. These include:

• Wheelchair-accessible entrances and exits
  
  

• Elevators and ramps
  
  

• Designated seating at gates
  
  

• Visual paging and announcement systems
  
  

• Accessible restrooms and changing areas
  
  

Assistance services can be requested during booking or at check-in.

Why Choose Southwest Airlines at STL Terminal 2?

Traveling through Terminal 2 at STL Airport with Southwest Airlines offers several advantages:

• Dedicated terminal with exclusive Southwest operations
  
  

• Faster check-ins and security screenings
  
  

• User-friendly design with clear signage and single-level layout
  
  

• Family- and budget-friendly services, including two free checked bags
  
  

• Comprehensive amenities for dining, shopping, and relaxation
  
  

Whether flying for business or vacation, Terminal 2 ensures a smooth and stress-free airport experience. With a reputation for punctuality, efficiency, and customer service, Southwest Airlines at STL continues to be a top choice for travelers in the region.

Final Thoughts

The Southwest Airlines STL Terminal at St. Louis Lambert International Airport is more than just a point of departure—it’s a well-equipped, passenger-friendly space that enhances the entire travel experience. From fast check-in and convenient amenities to accessible services and efficient boarding, Terminal 2 is built to serve the needs of every Southwest flyer. Plan ahead, arrive early, and take advantage of everything Terminal 2 has to offer for a smoother, smarter journey.